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Information for Workers

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If you are calling the Unemployment Insurance Operations Center please follow the following guide.

Individuals who call the Unemployment Insurance Operations Center (1-877-664-6984) will have a designated day to call based on the last number of the applicant’s Social Security Number (SSN).

The guide for calling using the last number of SSN is as follows:

0  – 3 : Monday
4 – 6 : Tuesday
7 – 9 : Wednesday
Missed your day: Thursday and Friday

Filing later in the week will not delay payments or affect the date of an individual’s claim, since all claims are effective on the Sunday of the week in which they are filed. The Operations Center is available Monday-Friday, 7:00 a.m. to 6:30 p.m.

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Lost Wage Assistance (LWA) program

he Lost Wages Assistance (LWA) program was a temporary emergency measure to provide an additional $300 per week to those who have lost work due to the COVID-19 pandemic and are receiving unemployment benefits. The Federal Emergency Management Agency (FEMA) has announced that the last week for LWA benefits was September 5, 2020, due to the fund’s depletion. As a result, NMDWS cannot extend LWA payments beyond that date. 

NMDWS will continue to pay eligible claimants for the approved six weeks for as long as existing FEMA funds are available. Claimants will continue to receive normal weekly benefit amounts for any benefit weeks for which they are eligible. 

Eligible individuals include recipients whose weekly benefit amount is at least $100 per week.

LWA FAQ’s can be found at https://www.dws.state.nm.us/COVID-19-Info.

Information for Workers Affected by COVID-19

Governor Michelle Lujan Grisham has declared a state of public health emergency in New Mexico as a result of the novel coronavirus disease (also known as COVID-19). In light of the Governor’s declaration, certain workers may be eligible for Unemployment Insurance (UI) benefits. The closure of businesses, cancellation of events, and the prohibition of large gatherings may result in individuals being dismissed or suspended from work through no fault of their own; certain workers may be eligible for unemployment insurance benefits.

  • Employers may lay off some or all of their workforce as a result of the impact of COVID-19; for example, a restaurant that sees a significant reduction in business due to lack of customers dining out during this time, or an event facility that cancels all events until a later date;
  • Workers who are self-quarantined or directed to be quarantined, or who have immediate family who is quarantined; or
  • Workers who have their hours reduced as a result of COVID-19.

Information for Workers Affected by COVID-19

Governor Michelle Lujan Grisham has declared a state of public health emergency as a result of the novel coronavirus disease (also known as COVID-19). In light of the Governor’s declaration, certain workers may be eligible for Unemployment Insurance (UI) benefits.

Informacion para Trabajadores Afectados por COVID-19

La Gobernadora Michelle Lujan Grisham ha declarado un estado de emergencia de salud pública como resultado de la nueva enfermedad por coronavirus (también conocida como COVID-19). A la luz de la declaración del gobernador, ciertos trabajadores pueden ser elegibles para los beneficios delseguro de desempleo (UI).

Unemployment Basics – FAQ’s

Q. I lost my job. What do I do now?

In light of the Governor’s declaration, certain workers may be eligible for Unemployment Insurance (UI) benefits. You may be eligible if the situations described below apply to you:

  • Employers may lay off some or all of their workforce as a result of the impact of COVID-19; for example, a restaurant that sees a significant reduction in business due to lack of customers dining out during this time, or an event facility that cancels all events until a later date.
  • Workers who are self-quarantined or directed to be quarantined, or who have immediate family who is quarantined.
  • Workers who have their hours reduced as a result of COVID-19.
Q. How do I apply for benefits?

You can apply online at www.jobs.state.nm.us or over the phone at 1-877-664-6984, Monday-Friday, 7:00am-6:30pm. NMDWS is highly encouraging anyone who is able to apply online to do so. After filing your initial claim, you will need to certify each week for which you are requesting benefits. Certifications can also be completed online or over the phone.

Q. When will I start to receive benefits?

Under guidance from the U.S. Department of Labor, NMDWS will waive the “waiting week” for claimants who have applied for benefits since March 15th. It usually takes about 21 days from the time you first file your claim until a determination is made. This includes time needed to contact former employers and gather needed information. 

Q. How do I check the status of my claim?

You can check the status of your claim, your correspondence regarding your claim, check your appeal status, and more by logging in to your account at www.jobs.state.nm.us or over the phone at 1-877-664-6984, Monday-Friday, 7:00am-6:30pm. NMDWS is highly encouraging anyone who is able to utilize online services to do so.

Q. Do I need to apply for benefits at the beginning of the week?

To file an initial claim for benefits you may do so online Sunday through Friday at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 7:00am-6:30pm.

Q. Did I pay unemployment taxes when I was working?

No. Unemployment Insurance benefits are funded by an employer tax. It is against the law for employers to deduct unemployment taxes from your wages.

Q. How do I report earnings?

You must report your earnings for the week you earned the money in, not the week you were paid. For example, if you worked 10 hours from Sunday through Saturday that week, and your hourly wage is $10.00 per hour, you would report $100 for that week you worked. You may get paid for that week at a later point, but you must report the earnings when you worked and not when you were paid.

Q. How do I stop my claim?

To close your claim, all you need to do is stop certifying. There is no need to call or notify the department.

For a full listing of unemployment questions and resources click here.

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Still have questions about Unemployment?

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