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Information for Workers
If you are calling the Unemployment Insurance Operations Center please follow the following guide.
Individuals who call the Unemployment Insurance Operations Center (1-877-664-6984) will have a designated day to call based on the last number of the applicant’s Social Security Number (SSN).
The guide for calling using the last number of SSN is as follows:
0 – 3 : Monday
4 – 6 : Tuesday
7 – 9 : Wednesday
Missed your day: Thursday and Friday
Filing later in the week will not delay payments or affect the date of an individual’s claim, since all claims are effective on the Sunday of the week in which they are filed. The Operations Center is available Monday-Friday, 8:00 a.m. to 4:30 p.m.
For individuals who fall under the category of Independent contractor, self-employed, or gig economy worker
For individuals who fall under the category of Independent contractor, self-employed, or gig economy worker, do not contact the Unemployment Insurance (UI) Operations center or file a claim online until the department announces the availability of benefits. The department anticipates Pandemic Unemployment Assistance (PUA) benefits will become available in a few weeks.
Announcements will be made when the additional PUA benefits will be offered for independent contractors, self-employed, and gig economy workers.
Information for Workers Affected by COVID-19
Governor Michelle Lujan Grisham has declared a state of public health emergency in New Mexico as a result of the novel coronavirus disease (also known as COVID-19). In light of the Governor’s declaration, certain workers may be eligible for Unemployment Insurance (UI) benefits. The closure of businesses, cancellation of events, and the prohibition of large gatherings may result in individuals being dismissed or suspended from work through no fault of their own; certain workers may be eligible for unemployment insurance benefits.
- Employers may lay off some or all of their workforce as a result of the impact of COVID-19; for example, a restaurant that sees a significant reduction in business due to lack of customers dining out during this time, or an event facility that cancels all events until a later date;
- Workers who are self-quarantined or directed to be quarantined, or who have immediate family who is quarantined; or
- Workers who have their hours reduced as a result of COVID-19.
Governor Michelle Lujan Grisham has declared a state of public health emergency as a result of the novel coronavirus disease (also known as COVID-19). In light of the Governor’s declaration, certain workers may be eligible for Unemployment Insurance (UI) benefits.
La Gobernadora Michelle Lujan Grisham ha declarado un estado de emergencia de salud pública como resultado de la nueva enfermedad por coronavirus (también conocida como COVID-19). A la luz de la declaración del gobernador, ciertos trabajadores pueden ser elegibles para los beneficios delseguro de desempleo (UI).
Unemployment Basics – FAQ’s
Q. I lost my job. What do I do now?
The first eligible week of any new claim is a “waiting week.” You will not receive benefits for this week and it is not included in your weeks of payment.
Q. How do I apply for benefits?
You can apply online at www.jobs.state.nm.us or over the phone at 1-877-664-6984, Monday-Friday, 8:00am-4:30pm. NMDWS is highly encouraging anyone who is able to apply online to do so. After filing your initial claim, you will need to certify each week for which you are requesting benefits. Certifications can also be completed online or over the phone.
Q. When will I start to receive benefits?
The first eligible week of each new claim is a “waiting week”. You will not receive benefits for this week; however, you must continue to certify to receive credit for your waiting week. You must meet the same eligibility requirements for a waiting week as you would for a payable week.
Q. How do I check the status of my claim?
You can check the status of your claim, your correspondence regarding your claim, check your appeal status, and more by logging in to your account at www.jobs.state.nm.us or over the phone at 1-877-664-6984, Monday-Friday, 8:00am-4:30pm. NMDWS is highly encouraging anyone who is able to utilize online services to do so.
Q. Do I need to apply for benefits at the beginning of the week?
If you need to file a claim for benefits or complete your weekly certification, you may do so any day of the week, 24/7 online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 8:00a.m.- 4:30pm.
Q. Did I pay unemployment taxes when I was working?
No. Unemployment Insurance benefits are funded by an employer tax. It is against the law for employers to deduct unemployment taxes from your wages.
Q. How do I report earnings?
You must report your earnings for the week you earned the money in, not the week you were paid. For example, if you worked 10 hours from Sunday through Saturday that week, and your hourly wage is $10.00 per hour, you would report $100 for that week you worked. You may get paid for that week at a later point, but you must report the earnings when you worked and not when you were paid.
Q. How do I stop my claim?
When you return to work full-time, simply stop completing weekly certifications. If you return to work in the middle of a week, report any earnings you make that week in your final weekly certification.
Still have questions about Unemployment?
Chat with the New Mexico Department of Workforce solutions to get answers to your unemployment questions.