Results will be much faster
SANTA FE – The dangerous spike in COVID cases statewide has led to more testing, which can lead to delays in receiving results.
NMDOH is taking action to close the gap in turn-around times. Both negative and positive test results will now be sent by email and text, expediting results to the public.
Everyone will be opted into this form of communication when they register for a test on the cv.nmhealth.org website. Therefore, it is imperative people provide a valid email and cell phone number when they register.
In the past, only those who tested negative and opted into receiving test results via text and or email were notified in this manner. Those who tested positive received a phone call.
“This is a real problem. Less than half of people the DOH and our partners call actually pick up,” said acting Health Secretary Billy Jimenez. “If you get a COVID test, or you’ve been exposed, isolate yourself until you receive your results. The virus is so widespread in our state right now that everyone should assume they – and everyone they come into contact with – has been infected. In this way we can model good public health behavior in our daily lives.”
NMDOH recommends people stay home after testing while waiting for their results. Those receiving a positive COVID text confirmation, should click on the link provided in the message for information on how to care for themselves and their family.
These same guidelines can be viewed on the COVID website found here. NMDOH contact tracers will continue to follow up with a personal phone call to each positive individual. Again, it is critical people answer the call.