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Aging and Long-Term Services Department

Are you a caregiver, senior or disabled adult who has questions about Medicaid, Medicare, Open Enrollment, or needs to be connected to services?

Please call our Aging and Disability Resource Center, the ADRC, at 1-800-432-2080. Follow the prompts and leave a message. We will contact you tanswer questions and connect you with community resources.

Call 1-800-432-2080



Major Changes as a Result of the Coronavirus

Adult Protective Services continues to provide services that include investigation of reports of abuse, neglect and/or exploitation of vulnerable adults, emergency placement, and other short term services designed to assist adults in remaining at home and allow them to age with dignity. Our trained caseworkers respond to reports Monday through Friday during regular work hours, with after-hours personnel available to respond when our main offices are closed.

The Aging and Disability Resource Center continues to staff the call center to assist elders, persons with disabilities, and caregivers to find services and resources to help them live productive and independent lives. Personnel will respond to calls seven days a week.

The Aging Network will continue to provide delivered meals to clients who are without supports, are homebound, and unable to prepare their own meals. Additionally, meals can be picked up at local senior centers. Please call your local

Senior Center OR 1-800-432-2080 with any questions.

The Long-Term Care Ombudsman program continues to respond to complaints telephonically and digitally to support residents in nursing homes and assisted living facilities. The LTCOP , investigates complaints, advocates for residents,, and ensures residents receive the high quality care they deserve. If you or someone you know needs help with issues in a long-term care facility, call an Ombudsman today. Services are free, confidential, and provided statewide. Our Ombudsman office can be reached statewide at 1-866-451-2901. If you have questions about longterm care facilities, you can join our Ombudsman’s weekly townhalls. For more details, click here.

Volunteers interested in being an advocate for residents as an Ombudsman can visit our volunteer portal by clicking here, or can contact our Ombudman program by phone at 1-866-451-2901.


Services Available for Seniors through the Aging & Disability Resource Center (ARDC) -- serving elders, persons with disabilities and caregivers

Benefits counseling — assists with all health insurance questions, including Medicare and Medicaid

Healthcare options — assistance with identifying insurance options available through the New Mexico Health Exchange as part of the expansion through the Affordable Care Act

Centennial Care Medicaid Waiver for Home & Community Based Services — the ARDC handles the registry for the state Medicaid waiver

Health Care Fraud Prevention — now more than ever, the efforts of the Senior Medicare Patrol are important to help beneficiaries avoid, detect and prevent health care related fraud

Prescription Drug Assistance — the New Mexico MEDBANK Program assists uninsured and underinsured individuals in obtaining medications they need at a price they can afford.

New Mexico Social Services Resource Directory — the Resource Directory provides an easy way for you, your family or caregivers to find up-to-date comprehensive information about national, state and local social services and providers.

Do you need help with any of the services listed above? We can help. Call us toll-free at 1-800-432-2080


Create and connect -- outreach opportunities

The ALTSD has launched a campaign to encourage New Mexicans to send uplifting messages to seniors and adults with disabilities who may be experiencing feelings of isolation during quarantine. Earlier this year ALTSD distributed 350 computer tablets to long-term care facilities throughout New Mexico to help connect residents with their loved ones.

For anyone interested in sharing a message of hope, they can do so in the following ways:

  1. Send It! Participate in a pen pal program that accepts letters to share with seniors and adults with disabilities. Letters can be sent to:

    ALTSD – the Create and Connect Campaign
    8500 Menaul Blvd. NE, Suite B-350
    Albuquerque, NM 87112 

  2. Stream It! ALTSD is working with community partners to create engaging content for seniors and disabled adults to enjoy by logging on to our Facebook page.
  3. Broadcast It!